TERMS OF SERVICE
TERMS OF SERVICE
1. SCOPE AND PROVIDER
These Terms of Service apply to all orders placed through our online store at fusionsplendor.com. The store is operated by:
Auditor Clothing Limited
Director: Dhruti Dattani
Registered in England and Wales
Company Number: 14683357
Registered Office: 35 Manor Way, London, E4 6NW, United Kingdom
Email: help@fusionsplendor.com
Phone: +44 7562 852630
By placing an order on fusionsplendor.com you agree to these Terms of Service in the version valid at the time of your order. Any terms of the customer that differ from these will not apply unless we have expressly agreed to them in writing.
Our products are offered to consumers. A consumer is any individual who buys goods for purposes that are wholly or mainly outside their trade, business, craft or profession.
2. CONCLUSION OF THE CONTRACT
The products shown in our online store do not constitute a legally binding offer but an invitation for you to place an order.
You can add products to your shopping basket and change or remove them at any time before completing your order. By clicking the button to complete your purchase, you submit a binding offer to buy the products in your basket. Before submitting your order you can check all details and correct any input errors.
After receiving your order we will send you an automatic email confirming that your order has been received. This confirmation does not yet mean that your order has been accepted. A contract between you and Auditor Clothing Limited is only formed when we send you a separate email confirming that your order has been dispatched, or when we deliver the goods.
We reserve the right to decline an order, for example if a product is no longer available or if there is an obvious error in the price or product description. If we decline your order after payment has been taken, we will refund the full amount without delay.
3. LANGUAGE OF THE CONTRACT
The contract is concluded in English.
4. STORAGE OF THE CONTRACT TEXT
We store the details of your order. You will receive your order details and these Terms of Service by email. You can also view these Terms of Service on fusionsplendor.com at any time.
5. PRICES
All prices shown on fusionsplendor.com are in British pounds sterling (GBP) and are final prices including any applicable taxes. Any shipping costs are shown separately during checkout before you place your order.
We take care to make sure all prices are correct. If we discover an obvious pricing error after you have ordered, we will contact you and give you the choice of continuing with the order at the correct price or cancelling it for a full refund.
6. PAYMENT
The payment methods available to you are shown during checkout. Payment is due at the time of ordering. Your order will only be processed once payment has been successfully received.
If you choose a buy now, pay later or instalment option offered through a third party provider, the terms of that provider also apply to the payment.
7. SHIPPING AND DELIVERY
We ship from the United Kingdom and deliver to addresses within the United Kingdom only. We do not accept orders for delivery outside the United Kingdom.
We offer two shipping options:
Free Standard Shipping: free of charge, with an estimated delivery time of 4 to 5 business days.
Insured Express Shipping: £4.95, with an estimated delivery time of 2 to 3 business days. This option includes insurance for your parcel while it is in transit.
Delivery times are counted in business days (Monday to Friday, excluding UK public holidays) and begin once your order has been dispatched. Delivery times are estimates and may occasionally be longer due to circumstances outside our control, such as courier delays, severe weather or high seasonal demand.
Please make sure the delivery address you enter is complete and correct. If a parcel cannot be delivered because of an incorrect or incomplete address, any additional costs for sending it again may be charged to you.
Risk of loss or damage to the goods passes to you once the goods have been delivered to you or to a person you have named to receive them.
8. RIGHT TO CANCEL
As a consumer you have the right to cancel your contract within 14 days without giving any reason, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cancellation period expires 14 days after the day on which you, or a person you have named other than the carrier, receive the goods. If you order several items that are delivered separately, the period ends 14 days after you receive the last item.
To exercise your right to cancel, you must inform us of your decision with a clear statement, for example by email to help@fusionsplendor.com. To meet the deadline, it is enough for you to send your notice before the cancellation period has ended.
After you cancel, you must send the goods back to us without undue delay and in any event no later than 14 days after the day on which you told us about your cancellation. Please contact us before returning any items so we can give you the correct return address and instructions. Unless the goods are faulty or not as described, you are responsible for the direct cost of returning them.
We will refund all payments received from you, including the cost of standard delivery, no later than 14 days after we receive the goods back or after you have provided proof that you have sent them back, whichever is earlier. If you chose Insured Express Shipping, we will only refund the cost of our free standard delivery option. We will use the same payment method you used for the original order, unless you have expressly agreed otherwise. You will not be charged any fees for this refund.
We may reduce the refund to reflect any loss in value of the goods caused by handling them more than was necessary to check their nature, characteristics and functioning. You may try items on as you would in a shop, but please keep all labels and tags attached and return items unworn, unwashed and in their original condition.
9. RETENTION OF TITLE
The goods remain the property of Auditor Clothing Limited until full payment has been received.
10. TRANSPORT DAMAGE
If goods arrive with obvious damage to the packaging or the item itself, please report this to the delivery driver if possible and contact us as soon as possible at help@fusionsplendor.com, ideally with photos. This helps us make a claim against the courier or insurer. Failing to report damage straight away does not affect your statutory rights.
11. YOUR STATUTORY RIGHTS
We are required by law to supply goods that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015 you have the following rights if goods are faulty or not as described:
Up to 30 days after delivery, you can reject the goods and receive a full refund.
Up to six months after delivery, if the fault cannot be repaired or the goods cannot be replaced, you are entitled to a full refund in most cases.
Up to six years after delivery (five years in Scotland), if the goods do not last a reasonable length of time, you may be entitled to some money back.
If you believe an item is faulty, please contact us at help@fusionsplendor.com with your order number, a description of the problem and photos where possible. Nothing in these Terms of Service affects your statutory rights as a consumer.
12. LIABILITY
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability in any way for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any breach of your legal rights in relation to the goods.
We only supply goods for domestic and private use. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
13. PRODUCT INFORMATION AND IMAGES
We make every effort to show the colours and details of our products as accurately as possible. Small differences between the images on fusionsplendor.com and the actual product may occur due to screen settings and lighting. Please check the size information on each product page before ordering.
14. COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint, please contact us first at help@fusionsplendor.com or on +44 7562 852630. We will do our best to resolve any issue quickly and fairly.
We are not obliged and generally not willing to take part in dispute resolution proceedings before an alternative dispute resolution body. This does not affect your right to bring a claim before the courts.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time, for example to reflect changes in the law or in how we operate. The version that applies to your order is the one published on fusionsplendor.com at the time you placed it.
16. GOVERNING LAW AND JURISDICTION
These Terms of Service and any contract between you and Auditor Clothing Limited are governed by the law of England and Wales. You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country.
17. SEVERABILITY
If any part of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply in full.
Last updated: October 2026