SHIPPING POLICY
 
Thank you for shopping at fusionsplendor.com. Below you will find everything you need to know about how and when your order will reach you.
 
WHERE WE SHIP
 
We ship from the United Kingdom and deliver to addresses within the United Kingdom only. At the moment we are not able to accept orders for delivery outside the United Kingdom.
 
SHIPPING OPTIONS AND COSTS
 
You can choose between two shipping options at checkout:
 
Free Standard Shipping
Cost: Free
Estimated delivery time: 4 to 5 business days
 
Insured Express Shipping
Cost: £4.95
Estimated delivery time: 2 to 3 business days
Your parcel is insured while it is on its way to you.
 
DELIVERY TIMES
 
Delivery times are counted in business days, which means Monday to Friday, excluding UK public holidays. Orders placed on a weekend or a public holiday will be processed on the next business day.
 
All delivery times are estimates. Most orders arrive within the stated time, but delays can occasionally happen due to courier issues, severe weather or busy periods such as Black Friday and Christmas. If this happens, we will do everything we can to get your order to you as quickly as possible.
 
ORDER CONFIRMATION AND TRACKING
 
Once your order has been placed, you will receive an email confirming that we have received it. When your order has been dispatched, we will send you another email, which will include tracking information where available, so you can follow your parcel on its way to you.
 
DELIVERY ADDRESS
 
Please double check that your delivery address is complete and correct before placing your order. We are not responsible for parcels that cannot be delivered or are delivered to the wrong place because of an incorrect or incomplete address. If a parcel is returned to us for this reason, we can send it again, but additional shipping costs may apply.
 
If you notice a mistake in your address after ordering, please contact us as soon as possible at help@fusionsplendor.com. If your order has not yet been dispatched, we will gladly update it.
 
MISSING OR DAMAGED PARCELS
 
If your parcel has not arrived within the estimated delivery time, please first check with neighbours and look for any delivery note from the courier. If you still cannot find it, contact us and we will look into it with the courier.
 
If your parcel arrives damaged, please take photos of the packaging and the item and contact us at help@fusionsplendor.com as soon as possible. We will help you sort it out quickly.
 
QUESTIONS
 
If you have any questions about shipping, our team is happy to help.
 
Email: help@fusionsplendor.com
Phone: +44 7562 852630